Company / Contact
The right information gets to a solution faster.
Use the support portal or support@lukai.dev for account, usage, and technical issues. Use hello@lukai.dev for general questions.
LukAi is a product of Hosted Technology Inc. 8 The Green, Ste A, Dover, Delaware 19901, USA
Channels
Send the issue to the right place.
Technical supportErrors, freezes, model behavior, or IDE behaviorCreate a support request Plans and billingSubscription, credits, and payment managementOpen the account dashboard General contactProduct and partnership questionshello@lukai.dev Security reportReport sensitive security findings privately through supportOpen a private report
Technical support
A diagnostic code is more useful than a guess.
Include the error message, LukAi version, operating system, approximate time, reproduction steps, and the DX diagnostic code when available.
Do not send an API key, SSH password, private key, session cookie, or private source code in a separate message.
1
Version and operating systemExample: LukAi 2.1.2 · Windows 10
Required2
Reproduction stepsWhat did you do, expect, and observe?
Required3
Diagnostic codeDX code from the Command Palette
Helpful